General FAQ

Why DOUBLEWOO?
At DOUBLEWOO, we take pride in curating only the best—every product in our shop is carefully handpicked with a keen eye for quality and design. As a boutique-style select shop, we seek out unique, beautifully crafted pieces that bring both aesthetic joy and everyday delight.
We believe that details matter—whether it’s the feel of premium materials, the charm of whimsical designs, or the magic of a perfectly crafted piece. Our commitment goes beyond just design; we prioritize quality and value, ensuring that every item you receive is truly worth cherishing.
Customer happiness is at the heart of what we do, and we go the extra mile to make sure your shopping experience is as delightful as the products themselves. Thank you for supporting our female & Asian-owned small business—let’s make life a little more WOO-derful together! ❤️
How often do you release new products?
At DOUBLEWOO, we bring fresh surprises every week! Our carefully curated selection is constantly expanding, introducing new designs and delightful finds that make your ME TIME extra special. Whether it's stickers, artful décor, or charming little treasures, each piece is chosen to bring joy, creativity, and a touch of beauty to your everyday life.
Stay tuned for our latest drops—there’s always something new to discover! 💫
Will you restock any products?
Most of our products are limited edition—once they’re gone, they’re gone! Since we drop fresh new finds every week, we want to keep your shopping experience exciting and full of surprises.
While we don’t do unlimited restocks, we do listen! If a product gets a ton of love, we may bring back a small batch—so let us know your faves! 💫
Are there any coupon codes?
We love treating our customers! 🌟 We occasionally drop exclusive discounts and coupon codes, so don’t miss out!
To stay in the loop, subscribe to our newsletter and follow us on social media—you’ll be the first to know about special promos, surprise drops, and exclusive perks just for our community. 💌✨Some deals are members-only, so make sure you're in! 😉
Can I cancel my order?
At DOUBLEWOO, we strive to provide excellent service and ensure a smooth shopping experience for our customers. 💛
In general, orders cannot be canceled once placed, as they begin processing immediately. However, if you need to update your shipping address, please contact our customer support team at hello@doublewoo.com as soon as possible—we’ll do our best to assist you! ✨
Please note that any cancellations after payment submission may incur processing fees, which will be the responsibility of the customer. Thank you for your understanding and support! 💌